Customer Supply Planning Manager

At Kruger Products we have a shared vision for greatness. We manufacture some of North America’s most popular tissue brands - Cashmere®, Purex®, Scotties®’, SpongeTowels®, Bonterra®, White Cloud®, as well as products for use away from home.

We are leaders in our industry, leaders in our communities, and leaders in sustainability. We proudly have close to 3,000 employees across manufacturing plants in Quebec, British Columbia, Ontario, and Tennessee, as well as our headquarters in Mississauga, ON and Sales offices in North America.

WHAT YOU WILL DO

The Customer Supply Chain Manager will be responsible for overseeing all aspects of product flow from the manufacturing and warehouse sites to the store shelves of the strategic accounts within their customer portfolio. You will serve as the main contact between the sales and supply planning teams to proactively anticipate any interruption in the customers expected supply of goods.

In this role, you can expect to:

• Source and convey timely information to sales and customers in relation to order status, inventory location, and future production.
• Maintain regular communication with the customer’s supply chain personnel to build a strong rapport
• Track orders in SAP and Business Warehouse systems and manage the promotional volume and order deployment process, including special packs, new distribution, in/outs, and seasonal items.
• Collaborate with the Customer Supply Chain contacts to ensure accuracy and strive for the “perfect order”
• Work closely with the Customer Service Manager to develop the assigned customer service agents
• Identify opportunities to maintain an appropriate safety stock and push volume through review of inventory and order patterns for the customer distribution centers and store on-hand inventories.
• Advise the Distribution departments on the course of action concerning product allocation, loading priorities, and change of delivery dates.
• Drive efficiencies and identify potential cost saving opportunities for the supply chain and sales teams.
• Manage the packing proposals, resolving EDI, I-Trade and workflow issues through IT testing.
• Conduct meetings with leadership team to review opportunities and necessary allocation. Communicate findings and next steps back to the sales team.
• Assist with order management including verifying inventory, adjusting quantities as needed, moving dates based on production timing, and submitting changes in customers’ systems to prevent compliance fees.

WHAT YOU WILL BRING

• University Business degree or equivalent education/experience.
• 5+ years experience in supply planning & sales and manufacturing operations.
• Intermediate experience with SAP APO or IBP
• Proficiency in Microsoft Office Suite
• Strong interpersonal, time management, and communication skills
• Ability to communicate effectively with customers virtually and in person
• Willingness to travel 2-3 days per month

K.T.G. (USA) Inc. is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for their interest in K.T.G. (USA) Inc., but only candidates selected for further consideration will be contacted.

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